Terms of service

Last Updated: June 2026

Welcome to ChocoRoost. By accessing or using our website, products, and services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website and/or purchasing products from ChocoRoost, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use our services.

3. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit quantities available for purchase.

  • Refuse or cancel orders when necessary.

We make every effort to display product descriptions, images, and pricing accurately. However, minor variations in packaging, color, or appearance may occur.

4. Pricing & Payment

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to update pricing without prior notice.

Payment must be completed before orders are processed and shipped.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Other payment methods displayed at checkout

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not guarantee acceptance of your order. ChocoRoost reserves the right to cancel or refuse any order for reasons including:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraudulent activity

6. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, courier operations, weather conditions, or other unforeseen circumstances.

ChocoRoost is not responsible for delays caused by third-party shipping carriers.

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Due to the perishable nature of chocolate products, returns are generally not accepted.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with photographs of the issue.

Approved claims may be eligible for replacement, store credit, or refund at our discretion.

Please refer to our Refund Policy for complete details.

8. Custom & Personalized Orders

Custom chocolate boxes, corporate gifts, personalized packaging, and made-to-order products may not be eligible for cancellation, return, or refund once production has begun.

Customers are responsible for reviewing customization details before confirming an order.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Text

  • Graphics

  • Designs

  • Branding

is the property of ChocoRoost and may not be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website security.

  • Attempt unauthorized access to systems or accounts.

  • Distribute harmful software or malicious code.

  • Misuse our products or services.

11. Limitation of Liability

To the fullest extent permitted by law, ChocoRoost shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the affected order.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting on this page.

Continued use of the website following updates constitutes acceptance of the revised terms.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ChocoRoost

Email: support@chocoroost.com

Phone: +91 98105 40564

Address: C3/164 janakpuri, New delhi, 110058

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM