Shipping policy

Last Updated: June 2026

At ChocoRoost, we are committed to delivering your chocolates fresh, safely, and on time. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping terms.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

For customized, corporate, or bulk orders, additional processing time may be required. Our team will communicate estimated timelines during order confirmation.

Shipping & Delivery

We currently ship across India through trusted delivery partners.

Estimated Delivery Times

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or high seasonal demand.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

Freshness & Packaging

Every ChocoRoost order is carefully packed to preserve freshness, quality, and presentation during transit.

We take special care when packaging chocolates, especially during warmer seasons, to help ensure products arrive in the best possible condition.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).

Delivery Attempts

Our courier partners may make multiple delivery attempts. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, additional shipping charges may apply for reshipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. ChocoRoost is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Missing Orders

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with photographs of the package and products. Our team will review the issue and work toward a suitable resolution.

Contact Us

For shipping-related questions or assistance with your order, please contact our customer support team.

Email: support@chocoroost.com

Phone: +91 98105 40564

We appreciate your trust in ChocoRoost and look forward to delivering sweet moments to your doorstep.