Refund policy

Last Updated: January 2026

At ChocoRoost, we take great care in crafting, packaging, and delivering our chocolates. Due to the perishable nature of our products, we maintain the following return and refund policy.

Returns

As our products are food items, we are unable to accept returns once an order has been delivered.

We encourage customers to review their order details carefully before completing their purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the product and packaging
A brief description of the issue

Upon verification, we may offer:

A replacement product
Store credit
A refund, where applicable

Refund Eligibility

Refunds may be approved in the following situations:

The wrong item was delivered
The product arrived damaged during transit
The order could not be fulfilled by ChocoRoost

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Items

We cannot offer refunds or returns for:

Products that have been opened or consumed
Orders with incorrect shipping information provided by the customer
Delays caused by courier services, weather conditions, or circumstances beyond our control
Change-of-mind purchases after the order has been processed

Order Cancellations

Orders may be canceled within 2 hours of placement, provided production or dispatch has not yet begun.

Customized, personalized, and corporate orders may not be eligible for cancellation once production has started.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider and financial institution.